Compassionate Communication at Work: Reduce Conflict, Enhance Connection and Improve Team Effectiveness
Training Overview
Background
In healthcare settings, effective communication is crucial not only for patient care but also for maintaining a healthy workplace environment. However, many nurse leaders face challenges due to ineffective communication, which can lead to increased conflict, decreased staff morale, and poor team dynamics. These issues often result in significant personal stress for nurses, high turnover rates, and ultimately, a decline in patient care quality. The organizational impact is profound, with increased costs due to inefficiencies, errors, and the need for frequent retraining of new staff. Addressing the root causes of communication breakdowns is essential for fostering a collaborative and supportive work culture.
Overview of training
The “Compassionate Communication at Work” training program is designed specifically for nurse leaders. This training integrates the principles of Nonviolent Communication (NVC) by Marshall Rosenberg and the compassionate leadership approaches advocated by Michael West. Through interactive sessions, role-playing, and real-world scenarios, participants will learn to apply compassionate communication techniques in their daily interactions to reduce workplace conflict, enhance connection among team members, and improve overall team effectiveness. The training aims to equip nurse leaders and teams with the tools they need to communicate with empathy, assertiveness, and promote a culture of open and honest communication.
Interested in this training?
Book a call with Nathan below to discuss your needs further.
Participants of this workshop will achieve several key outcomes:
- Enhanced Empathy: Nurse leaders will develop a deeper understanding of patients’ and team members’ emotional and physical states, leading to improved performance.
- Effective Conflict Resolution: Improved skills in handling conflicts between patients, family members, and healthcare staff through empathetic dialogue and understanding.
- Increased Patient Satisfaction: Enhanced communication skills can lead to higher patient satisfaction as nurses can better address concerns and explain care procedures.
- Improved Interpersonal Relationships and Team Morale: Better communication may result in stronger relationships among healthcare team members, fostering a supportive work environment and enhanced motivation.
- Reduced Stress Levels: With effective communication techniques, nurse leaders can manage stressful situations more efficiently, reducing burnout and improving overall job satisfaction.
- Better Compliance with Care: Patients are more likely to follow medical advice and treatment plans when they feel heard and understood by nursing staff.
- Leadership Development: Nurse leaders will gain valuable skills that can aid in their career progression and roles in management.
Interested in this training?
Book a call with Nathan below to discuss your needs further.
Dr Nathan Illman
Clinical psychologist and founder of
Nurse Wellbeing Mission
Nathan is a Clinical Psychologist and coach who works exclusively with nurses and midwives. He regularly provides individual and group supervision and coaching, specialising in compassion-focussed interventions. In this workshop he will draw on his varied clinical and training experience to bring you a lively, thought-provoking and confidence-boosting event.
Interested in this training?
Book a call with Nathan below to discuss your needs further.
Cost
The delivery of this training is flexible and cost will depend on length and number of sessions. Below is a guide, but please get in touch to discuss your unique needs:
In-person
For in-person delivery, we only offer a full-day version of the workshop.
Cost for in-person full-day workshop is £2999 inclusive of travel within 2 hours of Brighton, Sussex.
Virtual
The training can be delivered virtually to your team via Zoom.
The most effective delivery of this training is over several sessions, giving participants an opportunity to practice and integrate new skills into life and then come back and reflect on this experience.
We offer a tailored service for this, depending on your group size and budget. Please get in touch to discuss things further.
If you would like to hold the training as a one-off workshop, the cost is £2499 for the full-day.
Get in touch now to discuss bringing this workshop to your team.
Interested in this training?
Book a call with Nathan below to discuss your needs further.
Dr Nathan Illman
Nathan is a Clinical Psychologist and coach who works exclusively with nurses and midwives. He regularly provides individual and group supervision and coaching, specialising in compassion-focussed interventions. In this workshop he will draw on his varied clinical and training experience to bring you a lively, thought-provoking and confidence-boosting event.
Testimonials
Workshop feedback:
Midwife workshop participant
Nathan is a very professional therapist who is kind and ready to help in maintaining nurses' wellbeing. He has provided some sessions to the nurses in our mental health department to gear them with tools and strategies on how to take care of themselves. Feedback from our staff was very positive. His friendly approach at the same time as his professionalism was outstanding. Being such an unprecedented time his sessions came very useful. He will be an asset to other
Charge Nurse and Nurse Training Co-ordinator
Before the workshop I was experiencing a lack of confidence and self-doubt, but the workshop helped to build my confidence and refreshed enthusiasm for the role Nathan was friendly and extremely kind and professional in his delivery.
RN, workshop participant
I enjoyed the whole day and found it very informative. I valued the networking with participants, which enabled me to share my thoughts as well as learn from fellow participants. I recommend this to anyone looking to learn more about self compassion while benefiting from sharing experiences.
Nurse workshop participant
This has been the most interesting and useful online study workshop I have attended in a long time.
Nurse workshop participant
“I found this workshop really useful as it not only allows time to speak to other PNAs but also to work through exercises that will help in the role going forward. I really benefited from learning practical skills which were not taught in my course.
PNA and workshop participant
I attended Nathan's workshop on self-compassion for midwives recently and it was very enlightening. Amongst other things, he did some visualisation techniques with our group which I have found to be really beneficial. He taught us that they can be easily transferable for use with all sorts of situations. I have already felt the benefit of his session and it's amazing how 2.5 hours can have such a positive impact in so many ways instantly.